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Designing Conversational Experiences for AI Products
Timeline
June 2025 - September 2025
My Role
UX Design Intern
Platform
Figma, FigJam
*Note: Due to confidentiality, specific product details and visuals have been generalized*
- Project Overview
During my internship at Aisera, one of my main projects was to work on improving the experience of the company’s enterprise AI copilot. My work covered several areas including defining onboarding experiences, refining the conversational experience, and solidifying user trust.
- The Problem
Key challenges that were identified with our platform included complex onboarding and setup for enterprise buyers and a lack of transparency with AI responses.
- Design Process
User Research
My user research process involved supporting product designers by conducting a competitive analysis of onboarding flows across agentic AI platforms, capturing screenshots and documenting how different products guide users throughout account setup, and build trust. Insights from this research process helped guide early explorations, focused on defining an onboarding process, refining conversational interactions, and exploring ways to increase transparency in our AI product.
Design System
As part of the company rebrand, i helped create and update UI components aligned with the new visual system. This work supported scalable, consistent designs across company products and strengthened my own skills with component-based design.
Explorations
Using insights from my research, I explored multiple approaches to design a first-time account set up experience. The goal was to create a more intuitive, user friendly, and conversational experience.
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Option 1: Form-Based Pop Up
Option 2: Fully Conversational Exploration
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Option 3: Conversational with Forms
Option 4: Conversational + Forms with early account creation
*Due to confidentiality, branding and identifying details have been modified*
A/B Testing
To evaluate different onboarding approaches, I created four versions with and conducted A/B testing from employees from marketing, product and engineering sectors. Participants were asked to walk through the prototypes while sharing their thoughts and points of confusion. I documented feedback on usability, clarity, and their overall preference for the account set up approaches.
Solution and Results
Feedback revealed that users preferred a hybrid and more conversational approach, like option 3. Users reported that this flow compared to the other options was quick, conversational, and easy to set up. This direction became the recommended approach for future onboarding iterations of this product.
Check out my other projects!
University of Toronto’s Cardiovascular Disease Student Association Website
Enhancing User Experiences for UCR STAR
